FAQ
Q: Why are your prices so low?
A: Our prices are so low because we buy direct from the manufacturer. We have low overheads compared to traditional outdoor furniture sellers and we pass the savings onto you.
Q: How can I be sure of the quality?
A: More than 10,000 positive feedback responses on customers attest to the quality of our products, but if that is not enough for you, we would love for you to visit our Sydney showroom and sample the quality of our outdoor wicker furniture for yourself. We also provide a 30-day money back guarantee if you’re not completely satisfied and a full 12-month warranty on everything from an outdoor sofa to a full outdoor setting .
Q: How long until I receive my outdoor furniture?
A: If we receive your order and payment by midday your outdoor wicker furniture will be dispatched that same day. How long it takes to get to you depends on how far from our warehouse you live, but most of our customers are enjoying their new outdoor sofa and patio furniture within a week. And our free transit insurance means you can relax knowing your products will arrive in mint condition, or we will solve the problem.
Q: I’d rather pick up it up myself. Can I do that?
A: Of course you can. It’s free to come to our warehouse and pick up your outdoor setting yourself. It saves us the hassle of delivering it!
Please don’t hesitate to contact us online or by phone on 02 8999 1114 or 13 000 DELUXE or 1300 033589 with any enquiries.
